It’s the people who make a company successful. Your employees are the ones who interact with customers, so if your employees aren’t happy or engaged, they will not effectively sell the company to the customer. This is the main benefit to improving your relationship with your employees, but the second reason is another costly error. A recent Ernest & Young survey said 2.7 million employees leave their work place per month in the US alone because of a break down in the relationship with their boss.
Here are three ways to improve your relationships with your employees:
1. Truth, Trust & Transparency
Employees want to know the people above them or around them are being honest and that they can trust them. I recommend two processes that you can start to help the process: firstly, hold 10/20 minute weekly meetings with your employees where you can have an honest and transparent two-way conversation about movement in the company. The second process is answering every email that the employees send you, this will show that that you are always trying to communicate with them and are interested in what they have to say.
2. Praise when nobody is looking
One of the key techniques you can use to engage employees is to notice good work or effort when nobody else is looking. Often a boss will only notice an employee when they do things wrong or have finished a project, but by engaging them through recognising their effort during the process will allow them to be happy and feel valued for what they have achieved.
3. You must direct
Like a film, you must direct your story (company) and to do that you must lead the cast (your employees). To do this, you must give each employee direction, responsibility and support through mainly the first technique I provided. If you’re directing your employees, this means you must take blame for all responsibility. This will show your employees, that you’re willing to trust them and work hard for that direction to be successful.
“Everyone talks about building a relationship with your customer. I think you build one with your employees first” Angela Ahrendts.
What do you do to build the relationship?